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Refund & Cancellation Policy

We understand that life happens, and sometimes appointments need to be changed. To respect the time and energy of our practitioners, please take a moment to read our cancellation and refund terms:​

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  • Deposits are non-refundable if you cancel with less than 24 hours’ notice.

  • If more than 24 hours’ notice is given, your deposit can be transferred to a new booking within the next 30 days.

  • Cancellations made within 24 hours of your appointment or no-shows will result in the loss of your deposit and may be subject to a charge for the full session.

  • To reschedule, please contact us as soon as possible. We will do our best to accommodate your needs.

 

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Thank you for your understanding and support in honouring the time and preparation that go into each session.

Training Bookings & Refund Policy

  • Spaces on trainings are limited and are confirmed once a deposit or payment has been received.

  • Deposits are non-refundable, as they secure your place on the training.

  • If you are paying by instalments, you are agreeing to complete the full payment schedule.

  • The full training fee must be paid 2 weeks before the training date.

  • If you are unable to attend, payments already made are non-refundable. However, if sufficient notice is given and your place can be filled by another participant, your payment may be transferred to a future training.

  • In the unlikely event that the training is cancelled or rescheduled by the organiser, participants will be offered either a full refund or the option to transfer their payment to a new date.

  • By booking a training, you agree to these terms.

Ohana Practitioner Gathering

  • Spaces for the Ohana Practitioner Gathering are limited and are confirmed once full payment has been received.

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If you need to cancel your place:

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  • More than 30 days before the gathering: You may receive a refund, minus a £50 administration fee.

  • Between 7 and 30 days before the gathering: You may receive a 50% refund.

  • Less than 7 days before the gathering: Your payment is non-refundable.

  • You may transfer your place to another participant with prior agreement.

  • In the unlikely event that the gathering must be cancelled or rescheduled by the organiser, participants will be offered either a full refund or the option to transfer their payment to a future gathering.

 

This gathering is a small community retreat. Ticket prices are set simply to cover venue, food and organisational costs rather than to generate profit, we appreciate your understanding!

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