We hope you love your purchase from Breathe & Ease. If for any reason you are not completely satisfied, we’re here to help.

Returns
You may return your item(s) within 14 days of receiving your order. To be eligible for a return, items must be unused, unwashed, and in their original condition.

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.

Non-Returnable Items
For hygiene reasons, we cannot accept returns on items that have been used.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos, and we will resolve this for you as quickly as possible.

How to Start a Return
To begin a return, please email us at ellisetoop@hotmail.co.uk with your order number and reason for return.

At Breathe & Ease, we aim to get your items to you as quickly and smoothly as possible.

Processing Time
All orders are processed within 1–3 working days. You will receive a confirmation email once your order has been dispatched.

Shipping Times

• UK: 2–5 working days
• International: 5–10 working days (depending on location)

Please note that shipping times are estimates and may vary during busy periods.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

Tracking
Where available, tracking information will be provided once your order has been dispatched.

Delays
We are not responsible for delays caused by postal services, customs, or unforeseen circumstances, but we will always do our best to support you if any issues arise.

Incorrect Addresses
Please ensure your shipping details are correct at checkout. We cannot be responsible for orders sent to incorrectly provided addresses.

Lost or Missing Parcels
If your order has not arrived within the expected timeframe, please contact us and we will assist you in locating your parcel.